Privacy Policy

Hollywisp operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). Hollywisp is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls for the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we say “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. Personal information does not include information that is anonymized or de-identified such that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information (including inferences drawn from these categories):

Contact details: name, email address, phone number, billing and shipping addresses.
Financial information: payment card details and tokens (processed by our payment processors), transaction amounts, payment confirmations.
Account information: username, password, preferences, saved items, settings.
Transaction information: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled; order history.
Communications: content of messages you send to us (e.g., support requests, reviews).
Device information: device type, browser, operating system, IP address, identifiers, network information.
Usage information: pages viewed, links clicked, time on site, referring/exit pages, and other interactions with the Services.
Geolocation/approximate location: derived from IP or device settings (where permitted).

Personal Information Sources

We collect personal information from:

Directly from you: when you browse, create an account, make a purchase, contact support, or otherwise interact with the Services.
Automatically: via cookies, pixels, SDKs, and similar technologies when you use the Services.
Service providers: who perform services on our behalf (e.g., payments, hosting, fraud prevention, analytics, fulfillment, marketing).
Partners/third parties: such as advertising networks, analytics providers, or social media platforms, where permitted by law.

How We Use Your Personal Information

Depending on your interactions with us and the Services, we use personal information to:

Provide, tailor, and improve the Services: process orders and payments; fulfill and deliver purchases; provide account features; remember preferences; customize product recommendations; enable reviews and customer service.
Marketing and advertising: send marketing emails, SMS, or postal mail (where permitted); personalize and measure ads on our Services and on third-party sites or apps; remarket based on your activity.
Security and fraud prevention: authenticate accounts, detect and prevent fraud, abuse, or unauthorized activity, and protect the integrity of the Services.
Communicate with you: provide support, respond to requests, send service and transactional messages (e.g., order or shipping updates).
Legal and compliance: comply with law, respond to lawful requests and legal processes, enforce our terms, and protect our rights or the rights of others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service providers: to Shopify and other vendors who perform services for us (IT hosting, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, communications, marketing).
Business and marketing partners: to provide marketing and advertising services. Our partners use your information according to their own privacy notices. Where applicable law grants you rights to opt out of targeted advertising or “sharing,” see Your Rights and Choices below.
At your direction or with your consent: for example, to ship an order to a third-party recipient or when you use social logins or widgets.
Affiliates or corporate group: within our family of companies for the purposes described in this policy.
Business transfers or legal reasons: in connection with a merger, acquisition, financing, or bankruptcy; to comply with legal obligations; to enforce terms; and to protect the Services, our users, and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve Shopify’s services. Information you submit to the Services will be transmitted to and shared with Shopify and may be processed in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these instances, Shopify acts as an independent controller for those processing activities and is responsible for responding to requests to exercise your rights for such processing.

Cookies and Similar Technologies

We and our partners use cookies, pixels, tags, SDKs, and similar technologies to operate the site, keep you signed in, remember preferences, analyze usage, and personalize content or ads. You can manage cookies via your browser settings and, where available, our cookie banner or preferences center. Disabling cookies may affect site functionality.

If you visit our site with a Global Privacy Control (GPC) signal enabled, where required by law we will treat it as a request to opt out of certain data “sales” or “sharing” for the browser and device you use.

Security and Retention

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, contact us so we can delete it.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, opt out of certain processing, or withdraw consent where applicable. These rights may be subject to legal exceptions.

You can exercise your rights by contacting us using the details below. We may need to verify your identity before acting on your request. We will not discriminate against you for exercising your rights.

Third-Party Websites and Links

The Services may link to third-party websites or platforms. We are not responsible for the privacy or security of such sites. Review third-party privacy policies before providing personal information.

International Transfers

We may transfer, store, and process personal information outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date.

Contact

For questions about our privacy practices or to exercise your rights, contact us:

Important: The address below is our registered business address only. It is not the returns address. All returns must be sent to the warehouse address provided to you after you request a return.