Shipping Policy

Thank you for shopping with Hollywisp. We aim to provide a reliable and transparent delivery experience for all customers worldwide. Please review the details below to understand how we handle order processing, shipping times, and delivery expectations.

Order Processing

Orders are processed Monday through Friday, excluding public holidays.
Most orders are dispatched within 1–3 business days of purchase. During peak sales periods, promotional events, or holidays, processing times may extend by a few additional business days.

Once your order has been shipped, you will receive an email confirmation with tracking information.

Estimated Shipping Times

Delivery times vary depending on your location:

USA: 5–10 business days
UK: 5–10 business days
Australia: 5–10 business days
Europe: 5–10 business days
Canada: 8–12 business days
Rest of world: 8–12 business days

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, or peak demand periods.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and selected delivery method.
From time to time, we may offer free shipping promotions — any applicable promotion will be clearly displayed at checkout.

Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to your email.
Tracking updates may take up to 72 hours to appear after dispatch.
If you have not received tracking information within 3 business days after placing your order, please contact us at hello@hollywisp.com for assistance.

Customs, Duties & Taxes

For international orders, your purchase may be subject to import duties, taxes, or customs fees imposed by your local government. These fees are not included in the product or shipping cost and are the responsibility of the customer.

Customs processing times may vary and can occasionally cause delivery delays beyond our control.

Lost, Damaged, or Delayed Shipments

We take great care to ensure that your order arrives safely and on time.
If your package arrives damaged, is missing items, or appears lost in transit, please contact us at hello@hollywisp.com within 10 business days of the expected delivery date.
We will assist you with a replacement or refund once the issue has been confirmed.

Incorrect Shipping Information

Please double-check your shipping details at checkout.
If an incorrect address is provided and your order has already shipped, we may be unable to redirect it. We are not responsible for delayed or undeliverable orders due to incorrect or incomplete addresses.

If you notice an error immediately after placing your order, contact us as soon as possible at hello@hollywisp.com, and we will do our best to update it before dispatch.

Delivery Timeframes

Delivery times are estimates only and may vary based on factors outside our control, including carrier delays, weather conditions, and customs inspections.
While we make every effort to ensure timely delivery, Hollywisp is not liable for delays once an order has been handed to the carrier.

Order Not Received

If your tracking information shows that your order was delivered but you did not receive it, please check with your household members, neighbors, or local post office.
If you are still unable to locate your package, contact us within 10 business days of the marked delivery date so we can investigate further.

Contact Information

For any questions about shipping or delivery, please contact:
hello@hollywisp.com